Kevin Nguyen

Led AWS GovCloud architecture and planning as project lead, authoring technical requirements and designing secure cloud solutions. Coordinated efforts across DoD agencies, AWS Federal, and DoD mission partners.

Ensured the operational stability and security of critical Windows and Linux-based NIPR, SIPR, and JWICS systems through proactive troubleshooting and maintenance.

Designed and implemented enhancements to the Organization's Modern SharePoint platform, facilitating improved collaboration and information sharing across 9 diverse divisions.

Automated and optimized key business processes, including IT ticketing, purchase requests, and facility requests, by developing and deploying custom PowerApps applications with Power Automate integrations.

Executed weekly system audits and applied DoD STIGs across unclassified and classified environments to identify and remediate security vulnerabilities. Conducted comprehensive media reviews to ensure compliance with security protocols and mitigate potential risks.

Monitored system and network environments using ACAS, Splunk, and Nessus to detect anomalous activities and potential security threats. Analyzed scan results and audit logs to identify suspicious behavior patterns requiring investigation or remediation.

Reviewed and enhanced ATO authorization packages by identifying documentation gaps, correcting deficiencies, and refining technical language to align with NIST SP 800-53 controls and RMF requirements, ensuring compliance readiness for DoD authorization processes.

Served as a primary IT liaison for classified/unclassified assets (workstations, software, devices, VOIP) to all end-users, achieving a consistent 90% or higher Customer Satisfaction Score for efficient ticket resolution, effective communication, and exceptional customer service.

Led the SIPRNet machine deployment of over 60 SIPRNet machines leveraging optimized machine staging and imaging processes, which resulted in a significant improvement in deployment efficiency.

Administered user onboarding, access controls, and PKI certificate management for over 2,100 DoD personnel, ensuring compliance with NIST CSF and federal identity standards via Active Directory and secure credentialing protocols.

Collaborated with the IT infrastructure team (systems administrators, network engineers, and cybersecurity engineers) to resolve complex IT issues requiring escalated privileges.

Developed detailed & comprehensive user guides and contributed to shared internal knowledgebase, ensuring efficient knowledge transfer, documentation, and improved first-call resolution rates for the helpdesk team.

Developed detailed user guides and contributed to the internal knowledge base, resulting in a 30% increase in first-call resolution rates for the helpdesk team.

Supported Active Directory user management by processing 20+ user account creations/modifications per month, ensuring timely access for new hires and role changes.

Migrated 20 critical kiosks from Windows 7 to Windows 10, decreasing system downtime by 5.25% and ensuring compatibility with SAP software for inventory tracking, purchases, and fulfillment.

Identified & mitigated security threats/vulnerabilities (phishing, intrusion) using SolarWinds SIEM.