Kevin Nguyen

Led AWS GovCloud architecture and planning as project lead, authoring technical requirements and designing secure cloud solutions leveraging S3, EC2, ECS, EKS, RDS and WorkSpaces. Coordinated efforts across agency, AWS Federal, and mission partners.

Ensured the operational stability and security of critical Windows and Linux-based NIPR, SIPR, and JWICS systems through proactive troubleshooting and maintenance.

Designed and implemented enhancements to the Organization's Modern SharePoint platform, facilitating improved collaboration and information sharing across 9 diverse divisions.

Automated and optimized key business processes, including IT ticketing, purchase requests, and facility requests, by developing and deploying custom PowerApps applications with Power Automate integrations.

Performed weekly system audits and comprehensive media reviews to identify and mitigate potential vulnerabilities on unclassified and classified systems.

Leveraged SCAP Tool, ACAS, EMASS, Splunk, and Nessus to conduct vulnerability assessments, generate reports, and implement corrective actions.

Conducted thorough system security assessments, accreditations, and testing in alignment with DoD 8500.01, NIST RMF and CNSSI directives.

Ensured Windows and Linux system uptime, security, and performance through patching and monitoring.

Served as a primary IT liaison for classified/unclassified assets (workstations, software, devices, VOIP) to all end-users, achieving a consistent 90% or higher Customer Satisfaction Score for efficient ticket resolution, effective communication, and exceptional customer service.

Led the SIPRNet machine deployment of over 60 SIPRNet machines leveraging optimized machine staging and imaging processes, which resulted in a significant improvement in deployment efficiency.

Administered user onboarding, access controls, and PKI certificate management for over 2,100 DoD personnel, ensuring compliance with NIST CSF and federal identity standards via Active Directory and secure credentialing protocols.

Collaborated with the IT infrastructure team (systems administrators, network engineers, and cybersecurity engineers) to resolve complex IT issues requiring escalated privileges.

Developed detailed & comprehensive user guides and contributed to shared internal knowledgebase, ensuring efficient knowledge transfer, documentation, and improved first-call resolution rates for the helpdesk team.

Developed detailed user guides and contributed to the internal knowledge base, resulting in a 30% increase in first-call resolution rates for the helpdesk team.

Supported Active Directory user management by processing 20+ user account creations/modifications per month, ensuring timely access for new hires and role changes.

Migrated 20 critical kiosks from Windows 7 to Windows 10, decreasing system downtime by 5.25% and ensuring compatibility with SAP software for inventory tracking, purchases, and fulfillment.

Identified & mitigated security threats/vulnerabilities (phishing, intrusion) using SolarWinds SIEM.